GENEREL CONDITIONS FOR ACCOMMODATION

These general terms and conditions are applicable to the contract for booking accommodation at Vollan Gjestestue. The purpose is to bring clarity to the booking and agreements in advance of your stay, so that we at Vollan Gjestestue can serve our customers in the best possible way.

AGREEMENT VALIDITY

The agreement is binding from the moment the customer has sent in an order/reservation.
The number of people, price, and other prducts to be delivered by us appear in the order confirmation that the guest receives after booking.

CANCELLATION AND CHARGES

Which rules for cancellation that is applicable for your booking depends on which booking you have made with us. These terms appears on your booking confirmation that we have sent to you.

Cancellation deadline for individual overnight reservations is 24 hours before arrival. If the reservation is cancelled after 3 PM the day before arriwal, the customer will be charged with 100% of the agreed room rate.
Cancellations or other important changes must be sent in writing to post@vollangjestestue.no.

Reservations that are ordered on terms of non refundables cannot be changed and will not be refunded in case of cancellations.

SETTLEMENT FORM

All payments are made in cash or by credit card unless otherwise agreed in writing.

We only offer invoices to companies with advance agreement. It can take up to 2-days processing time on application for an invoice agreement.

In the case of an invoice bill there will be a billing fee of NOK 95,- The minimum amount for crediting is 2000,-
For outstan

In billing there is a billing fee of NOK 95, – Minimum amount for crediting is NOK 2000, –
It is calculated a 2% interest per month for outstanding amounts which have fallen due.

CHECK IN/CHECK OUT

Check in is from 15.00 on the arrival day, and check out is at 12.00 the following day. Check in after 7 PM must be clarified with the hotel, otherwise rooms can be resold.

For security reasons all guests above the age of 18 has to show identification. The hotel reserves the right to cancel the booking if valid identification cannot be shown.

RESPONSIBILITY

The customer or the person standing as responsible/guarantor for the room is responsible for any damage to the premises as a result of negligence or irresponsible behavior from the guests.
We will remind you that all of our premises are non-smoking sones. In case of violation, Vollan Gjestestue will demand compensation for extra cleaning of the room. This compensation is set to 1500 NOK and will be debited from the final bill of the guest who stands as responsible for the room.

PETS IN ROOMS

In Vollan Gjestestue pets are welcome in selected room. This has to be agreed upon before arrivel, and such an agreement will be noted on your order confirmation.

The price for pets in rooms are 300 NOK  per visit. There is no fee however if you have a guide dog and can show us your permit.

RULES FOR DOGS IN HOTELROOMS
INN/OUT OF THE HOTEL:
We have a seperate entrance for walking the dog in and out of the hotel.
COMMON AREAS:
We do not allow dogs in common areas such as the reception, the breakfast hall, or the café. This is for consideration for our guests with allergies.
CLEANING:
Hotel rooms where there are pets living will not be cleaned during your stay. If you would like cleaning, new towels and et ceterea, you have to contact the reception. During cleaning you have to be present or the pet has to be caged.
PET IN ROOMS:
We kindly ask that you do not leave your pet alone in the hotel room for extended periods of time. If your pet disturbs other guests, for example by barking, this may result in a warning and, if necessary, eviction without any refund.

PRIVACY

Upon approval of our terms and conditions you also agree that Vollan Gjestestue will store your personal information. This information will only be used to log your activity with us, send order confirmations / invoices / receipts and when marketing directly to the customer.
You can contact us at any time to see what information we have, ask us to delete the information or remove you from our mailing list.

THE HOTEL DISCLAIMS ANY LIABILITY FOR:

  • Damage and loss of: jewelry, clothing or valuables not deposited against receipt.
  • Personal injury which is not a result of gross negligence expelled by Vollan Gjestestue.

FORCE MAJEURE

Events outside Vollan Gjestestue`s control (strike, lock out, official or unofficial work interferences, conflicts and unexpected shortages of staff, fire, lack of supplies, natural disasters, etc.) provides Vollan Gjestestue the right to terminate the contract without liability.

GENEREL CONDITIONS FOR EVENTS / GROUPS

GENEREL CONDITIONS

These general terms and conditions apply as a contract for an event at the Vollan Guest Room. The purpose is to make clarity in terms of agreement so that we can serve our customers in the best possible way.

Validity

The offer is valid for the number of days stated in the e-mail. These rules apply to the extent that no other written agreement has been made for the arrangement of courses, meetings, conferences, companies, travel groups and the like – hereinafter referred to as the event.

Reduction in number

The hotel’s price offers are based on original booking. When changing the arrangement in relation to the original booking, the offer and meeting room facilities will be reviewed again.

Cancellation

Any cancellation and change must be notified in writing to post@vollangjestestue.no.
• If canceled up to 60 days before date of arrival, 100 percent of the contractual event will be canceled free of charge.
• If canceled up to 30 days before date of arrival, 50 percent of the contractual event will be canceled free of charge.
• If canceled 15 days before arrival, 10 % of the contact event can be canceled free of charge.
• If canceled beyond this, the organizer will be charged the agreed price.
This applies to accommodation, conference rooms, meals and day conferences.

Settlement form

All payment is settled in cash or by credit card unless otherwise agreed in writing. If invoice is agreed, we charge an invoice fee of NOK 95,-. Incase of late payment, the outstanding amount due is calculated with 2 % interest per month.

Organizer's financial responsibility for the participants

Name list and checklist

Disposition of rooms / meeting rooms

Check in is from 3 PM on the arrival day, and check out is at 12 AM the following day. Check in after 7 PM must be clarified with the hotel, otherwise rooms can be resold.

Force Majeure

Events outside Vollan Gjestestue`s control (strike, lock out, official or unofficial work interferences, conflicts and unexpected shortages of staff, fire, lack of supplies, natural disasters, etc.) provides Vollan Gjestestue the right to terminate the contract without liability.